1. SHIPPING & DELIVERY POLICY
Shipping Destinations & Fees
We are pleased to offer FREE Standard Shipping on all orders within the United States.
For our international customers, we currently ship to most countries where our logistics partners operate. Please note that we do not deliver to PO Boxes, military addresses (APO/FPO), restricted areas, or remote islands.
For orders outside the United States, shipping charges are calculated based on the weight, volume, and destination of your items. Upon entering your delivery details at checkout, the system will automatically calculate the delivery charges for your specific address. You can review these charges before making any payment.
Delivery Time
Once your order is dispatched, the estimated delivery time will depend on your location. Please refer to our [Order Status & Tracking] section below for detailed transit times.
2. ORDER STATUS & TRACKING
Order Processing
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 2 business days upon payment confirmation. Please note that processing times may vary due to online security checks, packing, and dispatching.
US Domestic Shipping
Orders shipping to the United States are dispatched directly from our US warehouse located in California (Moreno Valley, CA). After dispatch, the estimated delivery time is typically 3 - 7 business days.
International Shipping
For all international orders (outside the US), packages are shipped from our overseas warehouse. The estimated transit time is approximately 7 - 21 business days after dispatch. Please be aware that factors such as customs clearance, local postal delays, and remote area delivery may extend this timeframe.
Tracking & Delivery
Once your order has been dispatched, an email confirmation will be sent to you with a Tracking Number. You can use this number to track the delivery status on the carrier's website.
Please ensure you provide a valid contact phone number at checkout. Please note that there will be an additional charge for re-delivery if nobody is present to receive the package.
3. TAXES, DUTIES & TARIFFS
For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.
4. MODE OF PAYMENTS
We accept payments via VISA/MASTER credit and debit cards, American Express and PayPal. Please visit www.paypal.com for more information. We do not accept payments via ATM or inter-bank transfers.